IFM achieves the best fit between your business requirements and product capabilities.
IFM offers a complete range of services to implement and upgrade our software products. This includes: requirements gathering, solution architecture, software installation, configuration and customisation, data integration, project planning and coordination.
Implementations include handover to client’s support personal and application custodians. This includes training for solution operation and administration, so that you can leverage the full capabilities of your software solution.
IFM also provides services to extend the life and effectiveness of our customer’s systems. These include:
IFM also provides application hosting services, which includes:
IFM performs the server management, support and security, which includes:
IFM endeavour to provide the Application Hosting Services with service available for 99.5% of the Operating Hours agreed with our clients.
Data quality has an enormous impact on the benefits that your organisation will derive from your application systems.
IFM has the knowledge, skills and tools to transform your legacy data into useful information. This includes specific services in:
IFM is able to deliver clients large or complex requirements by engaging with our strategic partners to provide cost-effective, specialist CAD, GIS and BIM services.
IFM consultants can assist your organisation with a range of services starting from requirements conception through to maintenance of business-as-usual services. This includes the design, develop and implement space protocols to provide a solution to best suit their required outcomes.
IFM can help you optimise your facilities and provide the following benefits to your organisation:
These benefits are realised by means of:
Each undertaking has its own unique requirements and constraints. Project requires time for planning and/or meetings to review project progress and adjust deliverables. This is important in meeting expectations.
IFM has developed a project management methodology based on PRINCE2.
IFM will assign a Project Manager, experienced in our project management methodology, to coordinate the services that we will provide to complete the solution implementation.
IFM conduct a workshop with you to refine and agree the scope, business objectives and constraints of your implementation. The IFM Project Manager will develop a project management plan based on these requirements.
Progress of the project will be measured in terms of completion and acceptance of each deliverable, not simply by completion of the activities.
The IFM Project Manager will also maintains a number of records in a Project Log to ensure that decisions, changes, issues, risks, defects and associated actions are tracked and appropriately addressed.
IFM has been implementing and supporting the suite of Archibus products since 1998.
IFM applies our years of knowledge, methods and productivity tools to install, configure and customise Archibus products for our clients. This includes training for solution operation and administration, so that you can leverage the full capabilities of your solution.
Once your solution transitions to production operation, IFM continues to provide technical and functional support for all products that we supply. We respond to support requests via telephone, e-mail or on-site attendance.
IFM has consultants located in most states and all time zones of Australia, as we offer support services to cover our client’s normal business hours.